Hi,
This is a request for general implementation suggestions.
We have a CRM database that is used by a call center application to allow reps to update customer info during business hours. Outside of business hours we receive data feeds from another source that are bulk uploaded into the database to refresh the data. This has been working fine for now, but we are expanding the use of the app to offices in other countries and are beginning to encounter more blocking during the bulk upload because now the app is being used outside our local business hours because of the time difference.
It seems this would be a common problem, but I haven't been able to identify a good source of information on methods to overcome this.
What suggestions do people have to complete bulk loads while still allowing updates by local users?
Ideas I have been considering include duplicating the database and performing merge replication, using service broker to queue updates during the bulk load, using snapshot isolation or isolation levels with row versioning....
Any ideas would be greatly appreciated.
Thanks,
Reinis