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Unable to shutdown SQL Server

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Hello,

I'm facing an issue with a SQL Server 2008 SP3 CU17 setup on Windows Server 2008 R2 SP1.

I've got 4 instances running on this server. A bunch of users make some queries with SSMS (I know it's not really advised...) and from time to time, the instance becomes unavailable.

If I try to restart the instance, it shuts down and never restarts. When looking task manager, I still can see the process of the instance I've just tried to restart, and I'm not able to kill this process.

The only solution remaining is a reboot of the server. But the reboot hangs until a BSOD involving a broadcom faulty driver.

On The advice of Dell Support, I've updated every drivers and firmware but the issue is still there.

The event viewer also show a message about registry file still in use involving sqlservr.exe.

Disk check on the host does not show any hardware issue.

Everything was working fine until one day, when a user came and told me he cannot access the instance anymore. No updates were applied just before the issue appeared.

SQL data are stored on a SAN and when I don't start SQL, reboot of the server goes just fine.

Does anyone has an advice?

Thanks,

Steph


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